Returns & Refunds
We will not accept returns on engraved or personalized goods that were produced to your written specifications.
We will accept returns on blank/unused/non-personalized items within 15 days, which will require a 20% restocking fee.
We stand behind our work. If we make a mistake, then we’ll make it right.
If you approved the proof and we produced the order incorrectly, you can request a full refund within 15 days after the date your order was shipped or delivered, or we’ll fix the mistake at our expense, with an exact or similar item (which you approve).
Note that we only produce what you approve. As a general rule we do not proof read your text or grammar, since there are valid reasons to misspell certain wirds.
You must approve the proof before any engraving or personalization is performed. Please ensure you return the proofs to us as quickly as possible. Delays in approval may result in production delays. Your proof will come from firstname.lastname@example.org
Deposits and Payment on Orders
We will send you an order acknowledgement via e-mail once your order is processed in our system. Some orders will require a 50% deposit based on the complexity and price of the project. All orders are to be paid in full prior to the products leaving our facility. We accept Check, Cash, Visa, MasterCard, American Express or Discover.
Returned Checks/Disputed Credit Card Transactions
There is a $35.00 service charge on returned checks. We cannot accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee can be paid by cashier’s check or cash.
There’s also a $35.00 late payment fee for disputed credit card transactions that will be assessed if you don’t contact us prior to contacting your bank. If there is an error of some kind, you should let us know right away as we can often resolve the issue quickly – without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on a disputed credit card transaction until payment is received in full.
While it’s rare, we reserve the right to modify the pricing provided with or without notice. We do make every effort to ensure the pricing in our online catalog is accurate and up to date. If there is a discrepancy, we’ll let you know right away. You can then decide if you want to move forward or not.
Minimum Order Threshold
Our current minimum order threshold is $50. Orders that fall below this threshold will incur a minimum order charge to bring the total to $50.
Proof Approval Timing and Fees
7 day “standard” orders will have proofs created and sent within 1 business day. Benchmark will give 2 business days from the time the email was sent for customer approval.
6 day through 2 day “rush” orders will have a proof sent the same business day. Benchmark will give 1 business day from the time the email was sent for customer approval.
1 day (next day) and same day “rush” orders will generally require a proof to be waived. If a proof is required, then terms will need to be created on a case by case basis.
These orders will have proofing greatly expedited and moved to the top of the queue to keep the creation time as short as possible, usually within a couple hours of the order being written.
Proof Revision Timing and Fees
Revisions are permitted and will follow the Proof Approval Timing policy. If the total time for revisions requires more than the listed approval times shown, then the customer may decide between extending the due date or paying a rush charge, or a higher rush charge if one is already applicable.
By ordering your awards from us, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to contact us.